Crofam.com Refund and Return Policy
Effective Date: 29 February 2024

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At Crofam.com, we are committed to providing our customers with high-quality products and exceptional service. We understand that shopping online requires trust and we strive to ensure the accuracy and quality of all the products listed on our website.

 

No Return Policy
Please be advised that all sales made through Crofam.com are final. Once an item is ordered, it cannot be returned. We have instituted this policy due to the nature of our products and our commitment to maintaining the highest standards of customer satisfaction.

 

Exceptions
While we maintain a strict no return policy, we are committed to ensuring that you are satisfied with your purchase. Therefore, exceptions to this policy are limited to:

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Defective Products: In the rare case that a product is defective or damaged upon arrival, please contact our customer service team within 48 hours of receipt. We will require photographic evidence of the defect or damage. Upon review, we may offer a replacement or store credit at our discretion.

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Incorrect Orders: If you receive an incorrect item, please inform our customer service team within [48 hours] of receipt. We will arrange for the correct item to be sent to you at no additional cost.

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Customer Service Contact Information
For any inquiries or concerns regarding your order, our customer service team is here to help. You can reach us at:

Email: [support@crofam.com]

Acknowledgement of Policy
By making a purchase from Crofam.com, you acknowledge that you have read, understood, and agreed to our No Return Policy. We appreciate your understanding and thank you for shopping with us.